Important Information
We cannot transfer, rebook or refund a place on one of our courses due to illness if the cancellation is within six weeks before the start of the course, unless we can fill this place(s) with another student(s). This includes illness from any viruses including COVID 19. If a customer is too ill to attend then they should not attend. Any course fees paid will not be refunded. This is because our courses are run with limited numbers e.g. only four students minimum.
Places can be gifted or passed on to another person free of charge (by the attendee) if the attendee is unable to attend due to illness or any other reason. Customers are encouraged to seek their own insurance or check if their booking is covered by any travel insurance they may have (see para 8 below).
By booking a course; purchasing a voucher; hiring private tuition or facilities or buying goods from us, you will be entering into a legal contract with Andrea Spencer. The following represents the terms and conditions that you must agree to when booking a service with Andrea Spencer at Benefield Spencer Glass.
1) Class Size: workshops are kept to a maximum of 5 people for maximum benefit to students, so please book early to avoid disappointment.
2) Materials: courses are inclusive of basic materials.
3) Course or hire – enrolment/allocation: Places on courses and events are limited so allocation will be made on a first-come basis and bookings are confirmed by payment in full. In the event of overbooking you will be notified as soon as possible and a full refund or offer of transfer of services will be made.
4) Confirmation of booking: You will receive confirmation of your booking on receipt of your course fee by email. You will receive Pre-course information will be sent out by email in advance of the workshop date.
5) Cancellation or changes by you: By booking and paying for your course or event, you agree to attend on the days specified. If you cancel your place on a course or event more than 6 weeks prior to the course or hire session, you will be refunded 75% of your fee. If you cancel your course place less than 6 weeks before the course date, no part of the fee will be refunded (this includes any instalments or partial payments towards the cancelled course). All cancellations must be made in writing (email is acceptable). We have separate terms for private booking cancellations or transfers, for this see the ‘Private Bookings’ section below for details.
6) Cancellation by us: We reserve the right to cancel a course, hire session or event for any reason. In this event you will be advised of vacancies or alternative dates. If you do not wish to book on an alternative date, you can either accept a credit towards another course or repayment will be made in full.
7) Cancellation for reasons of public health and safety: If a risk to public health and safety develops that makes it potentially harmful for the public to attend a course at our studio, and this risk is: a) due to circumstances outside of our control, and, b) not limited in effect to a single participant, then we will do our best to reschedule the affected course(s). Participants that have already booked onto the course will be offered a transfer to the rescheduled course where possible, free-of-charge, or a credit of equal monetary value that may be redeemed towards the cost of any future course. In the event the UK Government imposes obligatory restrictions (such as a lockdown to prevent the spread of a virus) that results in the cancellation of classes, then the following will apply:
SEA GLASS FLAME workshops – Wherever possible we will work to reschedule the class for another date. If we are unable to reschedule, we will offer you a refund or credit towards another course (see section 8. above).
8) Cancellation insurance: We advise students to arrange course cancellation insurance to cover unforeseen events such as illness, unfavourable weather, or the cancellation of a course by us for which travel and accommodation costs are incurred. Insurance is particularly important during the winter months when the likelihood of unfavourable weather and associated travel disruption is higher. Please check availability with your insurance broker or service as we are unable to offer recommendations currently.
9) Location: all workshops and classes are based at Benefield Spencer Glass 35 Lagavara Road, Ballintoy, Co.Antrim BT546NG UK
10) Accommodation: Please remember that board and lodging is not included in the course fee. Please refer to our accommodation list for details. We cannot accept any liability for accommodation bookings.
11) Postage: Due to the cooling down processes involved with glassmaking it will not be possible for students to take work home at the end of the day (if made on the same day). You will need to consider how you will transport home anything that you have made over the three days. Due to the difficult nature of packing flameworked glass we can not post out pieces made in the workshop after the class. All of your pieces made must be removed from the workshop at the end of the class.
12) Personal data: We will collect, process and hold your personal data according to our privacy policy and in adherence to the General Data Protection Regulations effective from 25th May 2018. Our privacy policy is available on our website home page.
13) Use of images: We sometimes take photographs during courses; studio hire sessions and events and we may publish these images for the purposes of marketing in print or electronically on the internet. By accepting these terms and conditions you will be accepting that your image may be used for the purposes outlined above. You have the right to withdraw consent for the use of your image and to have occurrences in electronic media or published material be removed or destroyed where possible. If you would like to have instances of your image removed from publicity, then please send us written instruction by email or printed letter. In the case of children (under 18) we must obtain separate written consent from a parent or guardian to publish their image.
14) Complaints: If you are unhappy about any of our services then please send us details in writing by email andreaspencerglass@gmail.com. Please outline your reasons and if relevant, the name and date of the course or event that you attended.
15)Travel: The closest airport to Ballintoy is Belfast International airport. It requires a combination of trains, buses and taxis to get from the International Airport (BFS) or Belfast City (BHD) to Ballintoy/ Ballycastle. Public transport in the local area is limited. We recommended participants have their own transport. The studio is located in a rural location which is not served by public transport. Participants will need to find their own accommodation at a Bed and breakfast, hostel or AirB&B close by.
Please note this workshop is unsuitable for limited mobility and disability access.
Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.andreaspencerglass.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at andreaspencerglass@gmail.com or by mail using the details provided below:
Andrea Spencer
[Re: Privacy Compliance Officer]
Benefield Spencer Glass, 35 Lagavara Road, Ballycastle, BT54 6NG, United Kingdom